Terms

CIRQL Ltd, registered in England and Wales. CIRQL is a platform. Communities on it are run by their organisers, and events are sold by the organiser running them. When you buy a ticket, your contract for that event is with the organiser; your contract for using CIRQL itself is with us. The organiser's name is on your bank statement.

Questions: info@cirql.uk.

You must be 13 or over. One account per person, with accurate details. Sign-in is by a code sent to your email or by Google; the code is yours alone, and anything done with it is treated as done by you. Tell us straight away if you think someone else has access.

We can suspend or close an account that breaks these terms, is used to harm other people, or is needed to be closed by law. If we do, we will tell you why unless the law prevents it.

Each community is run by its organisers. They decide who joins, what channels exist, and what their community's rules are. A community can ask you to accept a code of conduct or a waiver before you enter; you can read it, agree, or leave. It never locks you in.

Organisers can remove members. If you are removed from a community with upcoming paid tickets, those tickets are refunded in full to your original payment method, and any free places are released.

CIRQL's own rules below sit above every community's. An organiser cannot permit what these terms forbid.

No harassment, threats or hate. No sexual content involving minors, and no sexual content anyone in the room has not agreed to see. No content that is illegal in the UK, that infringes someone else's rights, or that you do not have the right to share. No impersonation, spam or scams. No sharing private information about someone without their permission.

The composer refuses messages containing slurs before they are sent, and the same check runs on our servers so it cannot be bypassed. Some channels restrict links to moderators, and busy channels may use slow mode.

Anyone can report a message, a stream or an upload from inside the app. Reports come to us, not to the community's organisers, and we act on them. We may remove content, restrict an account, stop someone hosting live streams, or close an account. A host stopped by automated moderation can see the record and ask a person to review it.

What you post is yours. By posting it you give CIRQL and the community it was posted in permission to store it and show it to the people who are allowed to see it, which is what posting means. We do not use your content for advertising, sell it, or show it outside the community you put it in.

You can delete your own messages, comments and uploads. A deleted message is hidden from everyone, but its attachments stay in storage so a report about it can still be investigated. A comment with replies leaves a blank marker so the replies keep their place.

Who sells the ticket. The organiser. The price you see is the price you pay, and it includes the organiser's share, Stripe's processing fee and our commission. Your card details go to Stripe and never to us. You can buy a ticket on the web without a CIRQL account; we tell you at checkout that an account is created to hold it.

Your ticket. A QR code, in the app and in your email. Anyone holding the QR code can be admitted with it, so treat it like a paper ticket. Some events cap how many tickets one person can buy. An unpaid checkout holds your place for a short while and then releases it.

If the organiser cancels. You get everything you paid back, including fees, to your original payment method. If the organiser materially changes the date, time or venue, you are asked whether the new arrangement works for you. If you say no, you get a full refund.

If you cancel. Each event has one of three refund policies, shown before you buy. All three refund the full amount if you cancel ten or more days before the event. Closer than that they step down:

• Flexible: 100% until 5 days before, then 75%, then 50% inside 48 hours.
• Moderate: 75% between 5 and 10 days before, 50% between 48 hours and 5 days, nothing inside 48 hours.
• Strict: 50% between 5 and 10 days before, nothing inside 5 days.

When you cancel, the percentage is of the amount after Stripe's processing fee, which is not refundable. The policy your ticket was bought under is the one that applies, even if the organiser changes the event's policy later.

Asking for a refund. You can request one in the app with a reason. Organisers see it and decide. If a request that these terms say you are entitled to is declined, you can escalate it to us and we will decide instead.

Discount codes are set by organisers and may be limited in number or to one use per person. The best single discount available to you applies.

Your statutory rights as a UK consumer are not affected by anything here.

Some communities offer paid membership. It is charged by Stripe on the organiser's behalf, on the schedule shown when you join, and renews until you cancel. The benefits are whatever the organiser has said they are; a paid membership never unlocks features of the app itself.

You can cancel at any time. Your membership runs to the end of the period you have paid for and then stops. If you change your mind before then, you can keep it. Leaving a community does not cancel a paid membership on its own; you are asked, and you choose.

Money. To sell tickets or memberships you need a Stripe account, set up through the dashboard. You are the merchant of record: payments settle to your Stripe balance, Stripe's processing fees are yours, and so are chargebacks and disputes. CIRQL takes a commission on each paid ticket, 4% unless we have agreed otherwise with you, shown in the dashboard before you publish. Takings for each date of an event are released for payout five days after that date ends.

Refunds. You must honour the refund policy you chose for each event, and a full refund when you cancel or materially change one. If you decline a refund request the buyer is entitled to under these terms, we can uphold it and the refund is made.

Your members' data. You can see who your members are, what they have bought and whether they turned up, and you can ask them profile questions. For that data you are a controller too. Use it to run your community, not for anything your members would not expect, and only send them marketing they have agreed to receive. You never see their email addresses through CIRQL.

Your events. You are responsible for the event itself: the venue, safety, licences, and delivering what you sold. You can attach your own terms to an event; buyers accept them before booking.

Ownership. The only owner of a community cannot leave it or delete their account while it has members. Hand it over first, or ask us.

Inner CIRQL is the organiser toolkit. It is free for university societies whose committee verifies with a university email address. A society that cannot verify that way can ask for a manual review, twice; after that it is offered the business plan.

For businesses and other organisers, £20 a month for your first 2 months, then £40 a month, billed by Stripe through the dashboard. Cancel any time; you keep access to the end of the month you have paid for. If a payment fails you have 7 days to fix it, after which the community drops to the free plan: it stays up and your members stay in it, but you cannot publish public events or take new members until it is resolved. We will give at least 30 days' notice before changing the price of an existing subscription.

If you preordered Inner CIRQL before the app launched, the terms you preordered under still apply to that preorder. Nothing on this page changes a purchase you have already made.

Organisers and registered attendees can go live from an event, from an hour before it starts until an hour after it ends. A stream from a public event can be watched by anyone signed in to CIRQL. Streams are recorded and the recording is kept until the host or an organiser deletes it, and it may appear in the community's gallery. If you go live, you are responsible for what you broadcast and for the people you point the camera at. Content rules apply to streams exactly as they do to chat, and we can end a stream and stop a host going live again.

If you appear in someone's recording and want it removed, email info@cirql.uk. How that footage is handled is in our privacy policy.

You can leave any community at any time, and you can ask us to delete your account. What is kept afterwards, and why, is set out in the privacy policy: chiefly financial records for the tax period with your name removed, and your messages with your name and the text removed so other people's conversations still make sense.

We can close your account for breaking these terms. Tickets you hold for events that have not happened are refunded when we do, unless the closure is for fraud.

We are responsible for running CIRQL with reasonable care and skill, for keeping your data as the privacy policy says, and for anything we cannot exclude by law, including death or personal injury caused by our negligence.

We are not the organiser. We are not responsible for the events themselves, for what happens at them, for what other members post, or for a community closing down. Where we are liable to you for something else, our liability is limited to what you paid us in the previous 12 months. Nothing here limits your rights as a consumer under UK law.

When these terms change materially, we will say so in the app before the change takes effect, and continuing to use CIRQL after that means you accept the new terms. Prices and refund policies that applied when you bought something keep applying to that purchase.

These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you live in Scotland or Northern Ireland you can also bring a claim in your local courts.